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Frequently Asked Questions ⋆ Vollo


What is Vollo?

Vollo is a search engine that lets you find, compare and book transportation tickets. We offer a wide variety of options for bus tickets, prices, and total travel time as well as many other services. In just a few simple steps, you'll be able to find and book the most suitable trip for you, get inspiration for new tourist destinations, and find tips and tricks for traveling, which will make your trip easier.

Is there a Vollo application for smartphones?

We have Android app, and our website is 100% mobile friendly for other platforms :)

Is Vollo a travel agency or a transportation provider?

Vollo is simply a practical, convenient travel search and booking engine that works alongside travel agencies and providers of transport services.

Are tickets purchased at Vollo valid?

Yes, of course. All our tickets are fully approved by our providers. Once you make a purchase on our website, we'll send you a ticket directly to your e-mail. The e-mail includes ticket number and travel information, and is approved by the providers that are clearly indicated on the ticket.


How Vollo works

Vollo shows the most effective bus route to the destination. We provide you with information that will save you time and money. After searching, the prices, total travel time and service providers will be listed, along with details such as number of stops for each trip, Wi-Fi and AC availability, onboard toilet status and other similar amenities. Once you select the most appropriate route, you will be able to complete the reservation by purchasing a ticket directly from our website.

How can I sort my results?

Once the search results are displayed, use filters to sort the displayed data. They are located on top of the displayed results.

Why is my route displayed as incomplete?

Most of the routes are covered and available. However, some destinations may not be available at specific times. This is mainly because the providers do not provide transportation services to those destinations at those times. If you can’t find your destination, we suggest you look for the closest point to your destination. Our team is working hard to improve the number of available destinations, and if you choose one that does not appear in our search engine, please contact us at info@vollo.net - we appreciate any feedback.

How can I find the cheapest option for my trip?

By default, the search results are sorted by time of departure (ascending). If you wish to see results sorted by the cheapest options first, click on the “Price” filter and make sure it is set to display results in an ascending order. You can use other filters to sort the results however you desire.

Do you use cookies?

Yes. They help us recognize your browser and remember certain information that ultimately helps us optimize and improve the search function on our website.

Where can I report an error issues in the search?

In case of any problems, please contact us via e-mail info@vollo.net or Twitter and Facebook.


What happens when I make a decision about booking?

Once you find the best route for yourself, you can complete the booking through our website. After you've completed the purchase, you will receive an e-mail containing the ticket and the details regarding your payment.

Can I cancel my ticket?

Please check our Terms and Conditions about ticket cancellation. We strive to provide all the information regarding the cancellation of tickets during the booking process. Please note that tickets at discounted prices cannot be altered/exchanged or canceled. If you need to cancel your ticket please send us basic information such as ticket number, passenger details and email used for booking.

Can I re-book my ticket?

Please note that some transportation service providers are more flexible than others and allow changes/alterations. If you wish to change the details of your trip or change the travel date, route or time(s) of departure, please contact us and send us basic information such as ticket number, passenger details and email used for booking.

Do I need to make a reservation for my return ticket?

In case you decide to purchase an “open ticket”, it’s necessary to confirm your return date and time in your account’s profile and place a reservation for the selected date and operator few days prior to the journey. Currently we don't offer open ticket, so you need to pick exact return date and time.

Is my return ticket valid for all the transportation service providers?

You'll be able to choose between the same and a different transportation service provider during your booking process. Therefore, your return ticket will be valid with the provider that you’ve chosen.

Do you offer discounts for children, students or seniors?

We offer different kinds of discounts, depending on carrier. Please pick one from dropdown menu while entering passenger details. You will have to have a valid ID while onboarding as a proof of your status.

What do I do if I run into a problem during the booking process?

In case of an error or a problem, please contact our customer service. You can send us an e-mail at info@vollo.net. We also have a live chat service during office hours.

Will you provide me with an invoice?

If you booked a ticket on the Vollo website, you will receive an confirmation e-mail containing the bus ticket and the invoice.

Which currency do you prefer?

We accept any currency, but please note that all currencies will be converted into Croatian Kuna (HRK). Prices are originally shown in Croatian Kuna. You can always change this setting in order to display a currency more suitable for you while comparing prices and selecting your ticket in the top right corner. The conversion will be calculated according to the rate of the Croatian National Bank, on that day. We accept MasterCard, Maestro, Visa, Diners, JCB, Discover & American Express cards.

What is the luggage policy?

Please note that each of the providers may have a different luggage policy. Hand luggage is usually free of charge, but additional luggage can be charged between 5 to 15 HRK on site.

Can I bring a bicycle on the bus?

Some providers allow bicycles, but you should know that it will be charged as an additional fee. We recommend contacting your transportation service provider and asking about their bicycle policy.

Can I bring my pet on the bus?

Please note that each of the providers may have a different policy regarding pets. Large pets are not allowed in most cases, but small pets are generally allowed. We recommend contacting your transportation service provider and asking about their policy regarding pets.

Can I make a group booking?

Our service allows you to make up to 5 bookings at the same time.

What happens after I have completed the booking process?

When you have completed the booking process, you will receive a confirmation e-mail which will contain all the necessary information about your trip/journey, your ticket in .PDF format and an invoice. Please print the ticket and bring it with you. If you haven’t received a confirmation e-mail within few minutes after purchase, immediately contact our customer service at - info@vollo.net

What do I do if my name is not on the ticket?

Some transportation service providers do not put the name of the passenger on the ticket. This means that in some cases, the tickets do not have to be personalised. It is generally nothing to worry about, but feel free to contact us in case of a problem.

Do I need to bring a printed copy of the ticket to the bus station?

We are working on a ticketless solution for boarding. In the meantime, please print your ticket in advance and bring it with you. Check the information on the ticket for further instructions on boarding and safe travel.

Can I make offline payments?

Unfortunately, we only offer online payments because we feel it is the fastest and the most secure method of payment.

I have a problem with my booking/ticket/ticket confirmation. Who should I contact?

Please feel free to contact us regarding all issues related to booking, tickets and ticket confirmation. Should any other issues arise before or after your journey, please contact your transportation service provider. If you require assistance or need an advice, feel free to contact us. We stand at your disposal.

I can’t find my question in your FAQ.

If you have a question we did not respond to or have experienced any issues with our site, or just have a suggestion, please feel free to contact us. Ask us anything or just write to us at info@vollo.net